Frequently Asked Questions

Here you’ll find answers to common questions about our programs, membership, tools, and training resources. The network is National Grid’s premier platform for contractors and trade allies delivering energy-efficient and clean energy solutions across New York State.

Our goal is to help you and your business succeed—and to make it easier for customers to find and work with you. Together, we’re powering a cleaner, more energy-efficient future.

FAQs

Have a question? Please submit your questions below, and we’ll do our best to respond as soon as possible.
Q: Will the network be processing projects for incentives? 

A: No. The network is not involved with reviewing or approving projects. Incentive management remains with the individual programs within National Grid or their program implementers. 

Q: As a trade ally, do I have to join if I already work with National Grid programs?

A: Yes. All participating trade allies must be enrolled as a member of the network. 

Q: Will there be membership tiers in the Clean Energy Trade Ally Network? If so, how will these work?

A: Yes, there will be several tiers of membership in the network. Trade allies can qualify for higher membership tiers by achieving participation metrics and each new tier will introduce upgraded benefits for those trade allies. Existing ProNet members will be  grandfathered in, preserving the established ProNet Gold and ProNet Silver statuses. 

Q: How will the network work with implementation vendors and/or marketing teams? 

A: The network team will be working closely with program staff, sales teams, implementation vendors and National Grid marketing teams to coordinate information and approvals. The network will establish ongoing feedback systems and check-ins with vendors, program partners, and trade allies to ensure their feedback is incorporated into the network. The network can assist individual programs and vendors with outreach to trade allies and provide valuable trade ally information and engagement data that can support their work and inform strategy. 

Contact Our Support Team

This form is intended for questions related to the Clean Energy Trade Ally Network:

  • If you are a current or prospective member, please use this form to reach out with your questions about membership, training, tools, or resources.

  • If you are a customer looking for energy efficiency or clean energy solutions, we encourage you to connect directly with one of our participating contractors through the network.